Always a car there when you need one.

Questions?

You can find answers to the most frequently asked questions here.

• When can I drive after registering?

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  It’s super fast: Register online and pay the one-off registration fee – in the customer portal (my.mobility.ch) or in the Mobility app under “Customer account” – with your credit card or TWINT and verify your driving licence in the Mobility app.

  If you pay by bank transfer, your membership will be active two to three working days after receipt of payment.

  Once you have registered as a learner driver or accompanying person, it takes one day for the documents to be sent by email (invoice, welcome letter with Mobility number, password) and two to three working days before you can start as a learner driver. An additional check is required here (form for accompanying persons, which you will receive by email).

  It also takes two to three working days to activate the account with registrations for Mobility business use. If you would like to drive immediately, please call our 24-hour service centre at +41 848 824 812.

  Our accounts are personal and non-transferable.

• How do I reserve a car?

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  • in the customer portal

  • in the “Mobility car sharing” app

  • by phone via the 24-hour service centre +41 848 824 812

  You can book vehicle categories, but not specific vehicle models and brands. Exception: The specific vehicle model is specified in the “Emotion” category. You can book vehicles in the “Emotion” category from the age of 25. This category cannot be booked for people under the age of 25 and learner drivers.

  Certain vehicles have electronic handbrakes that can be overridden by pressing the accelerator pedal again. These are not legally permitted for use by learner drivers. For this reason we provide the option of applying the search filter “suitable for learner drivers” when you are looking for a vehicle for your reservation.

• How do I open a Mobility car?

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  • with the Mobility app (activate Bluetooth)

  • with the Mobility Card (order in the customer portal if necessary)

  • with the SwissPass (link to Mobility in the customer portal if necessary)

  in the customer portal (my.mobility.ch) under > Profile > Access media.

• How am I insured with Mobility?

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  Mobility users are basically covered comprehensively by third-party, passenger and damage insurance in the event of a claim.

  With our liability reduction, you can reduce your maximum policy deductible for each claim to a minimum. You can find all the information you need here.

  The liability reduction is automatically extended for a further three months or one year upon expiry.

• How are the costs for a Mobility journey calculated?

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  The costs consist of a kilometre rate and an hourly rate. These rates vary depending on the vehicle category. With longer reservations, the day package automatically comes into effect.

  You can calculate the cost of your journey using the price calculator:

  Price calculator
• What happens in the event of damage?

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  Existing damage

  Before driving off, you must check the vehicle for any damage. Existing or unregistered damage can be easily and quickly checked or reported on the Mobility app before setting off.

  Damage caused by yourself

  You can also easily and conveniently report damage you have caused yourself without involving another party up to 15 minutes after the end of the reservation via our Mobility app, including uploading photos of the damage.