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Easy to use.a few simple steps for Mobility business car sharing.

Mobility offers companies a choice between business car sharing (with Mobility vehicles) or pool car sharing (using the company’s own fleet). There is a slight difference in the functioning of these two solutions.

Customer satisfaction barometer

Cars are simple to use

This is how simple Mobility business car sharing is:

Reserving: three round-the-clock options

Via the "mobility car" app: you can make, amend and cancel one-off reservations using our "mobility car" iPhone and Android apps (or use our online mobile reservation service m.mobility.ch). All free of charge.
Via the online customer portal: the portal is also where you can access a whole range of services such as serial reservations, subscription extensions and billing. All free of charge.
Via the 24h Service Centre 0848 824 812: our staff can help you with all your queries. CHF 1.75 per reservation or change of reservation.

Getting in and driving off: with the Mobility Card

Check the vehicle for damage: Please check the vehicle for any damage before driving off. If you find a problem notify us without delay, either via the on-board computer or by calling our 24h Service Center on 0848 824 812.
Getting in: To unlock and lock the vehicle during your reservation window, hold your Mobility Card against the Checkpoint card reader on the windscreen (red sticker). The central locking releases/locks automatically.
Driving off: Remove the ignition key from the glovebox and drive off! Some vehicles start by means of an ignition button.

Free refuelling using the fuel card in the on-board computer

Refuelling is always free. When you switch off the ignition and remove the fuel card from the on-board computer, a PIN appears in the display. The fuel card can only be used in Switzerland, and only at filling stations whose logo it bears (e.g. Shell logo = Shell filling station).  If for some reason you pay for the fuel, you may send us the receipt together with the form repayment for fuel (PDF). Don’t forget to insert the fuel card back into the on-board computer after refuelling.
List of participating filling stations: BP (& Eni) / Shell / Avia

Breakdown or accident: call us.

Vehicle not working? Had an accident? We’ll advise you over the phone and get you help right away. Don’t delay – call us on 0848 824 812.

Extending, shortening, bringing forward a reservation: via the on-board computer

The on-board computer allows you to extend, shorten and bring forward a reservation. 

The convenient way to give us feedback - via app or customer portal

Would you like to give us feedback? If so, you can use either the app or the customer portal.

At the end of the trip: check the fuel level, lock the vehicle

Mobility vehicles should always be returned with the fuel tank at least one third full at the end of a reservation. Place the ignition key in the glovebox and lock the car using your Mobility Card. If you end your reservation early, you can notify the system by pressing the "Res Ende" button on the on-board computer as soon as you are back. This will save you half of the costs of the remaining reservation time. 

Paying: invoice via email or post

Your detailed invoice is sent out periodically via email or post. You can also access the trip details via the online customer portal. You have the option of settling your invoices using Direct Debit from your bank account or Swisspost’s "Debit Direct" service – it’s really convenient.

This is how simple Mobility pool car sharing is:

1. making best use of in-house vehicles

Your own vehicles are fitted with Mobility’s car sharing technology for efficient deployment.

2. reserving: three round-the-clock options

Via the "mobility car" app: using our "mobility car" iPhone and Android apps, you can make, amend and cancel one-off reservations (or use our online mobile reservation service m.mobility.ch). All free of charge. 
Via the online customer portal: other than reservation options, the portal is also where you can access a whole range of services such as serial reservations and subscription extensions, as well as information on billing. All free of charge. 
Via the 24h Service Center 0848 824 812: our Service Center is pleased to accept enquiries over the phone. Making or changing a reservation costs CHF 1.75 iincl. VAT

3. unlocking / locking: hold your Mobility Card against the Checkpoint card reader

To unlock and lock the vehicle during your reservation window, hold your Mobility Card against the Checkpoint card reader on the windscreen (red sticker). The central locking releases/locks automatically.

4. check the vehicle for damage

If you have contracted Mobility to manage the servicing, maintenance and repairs (Car Care and Help Care modules), please check the vehicle for damage before driving off. If you find a defect, please report this by the on-board computer or mobile telephone to our 24h Service Center 0848 824 812 immediately.

5. ignition key in glovebox

Remove the ignition key from the glovebox and drive off! Some vehicles start by means of an ignition button.

6. extending, shortening, bringing forward a reservation: via the on-board computer

Extending, shortening and bringing forward a reservation can be effected via the app, the online customer portal, the on-board computer or the 24h Service Center.

7. at the end of the trip: ending the reservation, locking the vehicle

Place the ignition key back in the glovebox and lock the car using your Mobility Card. If you end your reservation early, you can notify the system by pressing the "Res End" button on the on-board computer as soon as you are back.

8. paying: invoice via email or post

Your monthly invoice is sent out via email or post. You can also access the trip details via the online customer portal. You have the option of settling your invoices using Direct Debit from your bank account or Swisspost’s "Debit Direct" service – it’s really convenient.