Ride sharing the easy way: Mobility Carpool is a free ride-sharing platform for use by both drivers and passengers.
The app is very simple: you can look for a ride or advertise a planned trip – whether in a Mobility car or a privately-owned vehicle.
Questions, assistance, further information? This is the place for you. There is no telephone support for Mobility Carpool.
Frequently asked questions
Can the app be used for rides abroad (e.g. to Paris or Hamburg)?
No, the Mobility Carpool scheme is limited to Switzerland. However, the nationality of the driver and passenger is irrelevant.
How can I use Carpool as an existing Mobility customer?
To use Mobility Carpool, you have to download the app and register once free of charge – whether you are a Mobility customer or not. Every time Mobility customers place a vehicle reservation, they can decide whether they wish to offer a ride to passengers on Carpool.
Who can see the details of my profile?
The app clearly shows what is visible to others and what isn't. During the search process, users see each other's profile picture along with the first name and the initial of the last name (e.g. Max B.). In the event of a match, an in-app connection is made between driver and passenger for communication purposes (if a driver or passenger calls, the number is visible). Anyone registering their privately-owned vehicle also has to provide details of their registration number, which can be seen by passengers.
How does Mobility monitor vehicle quality?
If Mobility vehicles are used for ride-sharing, we guarantee the familiar Mobility standards in terms of quality and safety. In the case of privately-owned vehicles, the responsibility lies with the provider. In our fair play rules we appeal to drivers to keep their vehicles in a clean, safe and in any case operable state – which they are legally obliged to do anyway. The rating function allows both good and bad reviews to be published.
How am I insured as a driver or passenger?
As a Mobility customer you are fully covered by third party, comprehensive and passenger insurance if a loss event occurs in a Mobility car.
Where privately-owned vehicles are used, the driver's own third party insurance applies. This is because all vehicle owners are required by law to take out third-party insurance in Switzerland. This always covers passengers, too.