Your browser is too old and is no longer supported. To view this website without any problems you need an up-to-date browser. Please upgrade to a more modern browser. Thank you.
Chrome Internet Explorer Safari Firefox

Cancellation fees – Mobility Carpool.

Reservations are binding. For this reasons, cancellation and failure to turn up are subject to a charge.

Cancellation fees in the event of cancellation by the passenger

Charges to the passenger
Compensation for the driver
2 hours or more before departure
no charge
no credit
1 to 2 hours before departure
50% of the fare
no credit
1 hour or more before departure
80% of the fare
no credit
No show
100% of the fare
credit remains in place

Cancellation fees in the event of cancellation by the driver

Charges to the driver
Compensation for the passenger
2 hours or more before departure
no charge
full reimbursement
1 to 2 hours before departure
50% of the amount originally credited
full reimbursement
1 hour or more before departure
80% of the amount originally credited
full reimbursement
No show
100% of the amount originally credited
full reimbursement
+ voucher for the next ride (up to <50 km max.)
Mobility CarSharing

New

Mobility Carpool

Mobility Carpool is a free ride-sharing platform for use by both drivers and passengers. Everything works very simply via app.

Find out more