One-way trips with Mobility One-Way: The scheme allows you to place a one-way booking for a vehicle from Mobility station A to Mobility station B and simply leave it there. Whether you want to drive to the airport, transport something or travel conveniently when public transport services are limited – One-Way makes it all simple and straightforward.
Book a One-Way estate conveniently via the app or customer portal and simply enter your chosen route. The booking system shows you the immediate availability.
Tip: the earlier you book, the better your chances.
If you have had a breakdown or accident, we will advise you directly over the phone and organise help for you. Get in touch with us on 0848 824 812.
Frequently asked questions
Do I have to refuel the Mobility vehicle?
Mobility vehicles should be returned with the fuel tank at least one third full at the end of a reservation. It costs you nothing to refuel. Simplay use the fuel card in the vehicle as payment method. If you paid for the refuelling yourself, please post the receipt to our address (Mobility Genossenschaft, Suurstoffi 16, 6343 Rotkreuz) or scan and email it to office(at)mobility.ch. We will credit the amount to your account, and this will appear on your next Mobility invoice.
--> Business customers have to send us the original receipt by mail together with the form repayment for fuel (PDF).
Free refuelling: Depending on the on-board computer, the fuel card is located in the on-board computer, in a holder in the glove compartment or in a separate folder in the glove compartment.
- On-board computer: pull out the fuel card with the ignition off. The PIN code appears on the display – you can proceed to refuel.
- Holder in glove compartment: remove the card from the holder with ignition off – to do that push the button on the backside of the holder. The PIN code appears on the display – you can proceed to refuel. After refuelling, please press the "Esc" button on the on-board computer and insert the card back into the holder.
- Folder in glove compartment: remove the fuel card from the folder in the glove compartment. The PIN code is affixed to the folder - you can proceed refuel.
The fuel card can only be used in Switzerland, and only at filling stations whose logo it bears (e.g. Shell logo = Shell filling station).
I want to activate my SwissPass for use as a Mobility key. What do I have to do?
You can activate it very easily in the Customer portal under --> Profile --> SwissPass.