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Easy to use.a few simple steps.

Customer satisfaction barometer

Cars are simple to use

Reserving: three round-the-clock options

Via the "mobility car" app: you can make, amend and cancel one-off reservations using our "mobility car" iPhone and Android apps. All free of charge.
Via the online customer portal: the portal is also where you can access a whole range of services such as serial reservations, subscription extensions and billing. All free of charge.
Via the 24h Service Centre 0848 824 812: our staff can help you with all your queries. CHF 1.75 per reservation or change of reservation.

Getting in and driving off: with the Mobility Card

Check the vehicle for damage: Please check the vehicle for any damage before driving off. If you find a problem notify us without delay, either via the on-board computer or by calling our 24h Service Center on 0848 824 812.
Getting in: To unlock and lock the vehicle during your reservation window, hold your Mobility Card against the Checkpoint card reader on the windscreen (red sticker). The central locking releases/locks automatically.
Driving off: Remove the ignition key from the glovebox and drive off! Some vehicles start by means of an ignition button.

Free refuelling using the fuel card in the on-board computer

Refuelling is always free. When you switch off the ignition and remove the fuel card from the on-board computer, a PIN appears in the display. The fuel card can only be used in Switzerland, and only at filling stations whose logo it bears (e.g. Shell logo = Shell filling station). If for some reason you pay for the fuel, you may send us the receipt (marked clearly with your name, Mobility number and the number of the Mobility vehicle --> Contact form). Don’t forget to insert the fuel card back into the on-board computer after refuelling.
List of participating filling stations: BP (& Eni) / Shell / Avia

Breakdown or accident: call us.

Vehicle not working? Had an accident? We’ll advise you over the phone and get you help right away. Don’t delay – call us on 0848 824 812.

Extending, shortening, bringing forward a reservation: via the on-board computer

The on-board computer allows you to extend, shorten and bring forward a reservation. 

The convenient way to give us feedback - via app or customer portal

Would you like to give us feedback? If so, you can use either the app or the customer portal.

At the end of the trip: check the fuel level, lock the vehicle

Mobility vehicles should always be returned with the fuel tank at least one third full at the end of a reservation. Place the ignition key in the glovebox and lock the car using your Mobility Card. If you end your reservation early, you can notify the system by pressing the "Res Ende" button on the on-board computer as soon as you are back. This will save you half of the costs of the remaining reservation time. 

Paying: invoice via email or post

Your easy-to-follow invoice is sent out periodically via email or post. Alternatively you can opt to settle your account by Direct Debit (bank) or using Swisspost's "Debit Direct" service – it’s really convenient.

Form Direct debiting system (PDF)


Frequently asked questions

I want to change/cancel a reservation. How do I go about this?

Explanatory video | Amending a reservation
You can change or cancel a reservation using any of the reservation channels (app, internet, telephone). Please note that charges may be incurred.

Fair play and fees (PDF) 

How far ahead should I reserve before a planned journey?

Mobility vehicles can be reserved around the clock right up to when you need them. Always reserve plenty of time to make sure your Mobility car is back at its station on time. Late returns incur additional charges.

Fair play and fees (PDF)