Frequently asked questions
How can I reserve a particular vehicle model?
You can reserve vehicle categories, but not specific models. Exception: you can reserve a specific model of car in the Emotion category.
To reserve, for instance, a four-wheel-drive (4x4) vehicle, simply call the 24h Service Centre on 0848 824 812. Our agents will be pleased to help you.
How can I reserve only automatics?
If you need vehicles with automatic transmission, please log into the customer portal and put a tick against “automatic only” in the choice of categories. The system will then only suggest automatics. Note that Mobility operates more manual than automatic vehicles, so you may well find none is free.
Do you have vehicles with trailer couplings?
No. There are no such vehicles in the Mobility fleet.
Do you have vehicles with roof racks?
Mobility vehicles do not come with roof racks. Customers are responsible for supplying the correct roof rack, installing it correctly and removing it when returning the vehicle. In the event of damage, Mobility will check if this is related to the use of a roof rack, for example due to overloading. Mobility reserves the right to invoice customers for all of the damage if a link is established.
Does Mobility offer child seats?
Mobility does not offer permanently installed child seats in its vehicles. We are unable to offer permanently installed child seats for children up to the age of four for reasons of liability (Mobility would be responsible for their installation and good working order) and for practical reasons (most families with small children already have a child seat of their own). Mobility recommends that customers provide their own child seats or booster seats.
One practical solution is the SitSac, an all-in-one booster seat and backpack with a wealth of safety and practical benefits. Very much in keeping with our philosophy of combined mobility, the SitSac is light enough to be carried around by the child. Mobility customers can obtain it at a discount.
SitSac Special provisions for child seats in the Mercedes Vito and Smart:
Third-party baby and child seats like the Maxi-Cosi, Römer etc. must not be installed in the Mercedes Vito (Transport category) or Smart (Micro category). Neither car is fitted with a passenger airbag override option, which is why third-party child seating must not be installed on the passenger seat (the airbag might be triggered in the event of a collision). Mercedes Benz and Smart both offer special child and baby seats for their vehicles that are equipped with a built-in transponder which deactivates the passenger airbag. These child seating systems are available from official Mercedes Benz and Smart dealerships.