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Fair play and fees

Shared mobility works if everyone pulls together.
Shared Mobility is based on fair play and mutual consideration.

Fair play rules

General fees

Reporting damage and breakdown

Mobility-Return and Mobility One-Way

Fees for late payment

Fair play rules

  • Check vehicles for potential damage before you start your journey. Damage must be reported before you drive off by calling 0848 824 812.
  • Observe the smoking ban (incl. e-cigarettes).
  • Clean away any dirt or soiling you have caused yourself.
  • Transport animals in a suitable carrier or on a blanket in the trunk. Please clean and vacuum the vehicle if necessary before the end of the reservation.
  • Do not pass on the Mobility Card and your activated SwissPass to other people: it is for your use only (exception: transferable business subscriptions).
  • Return Mobility vehicles on time and with the fuel tank at least one third full.
  • If Mobility parking spaces are occupied by private cars, report immediately to the 24h Service Center on 0848 824 812. Exception: A reservation confirmation for a Mobility vehicle is placed clearly visible behind the windscreen of the private vehicle.

General fees

 until 31.12.2022as of 01.01.2023

Reservations and reservation alterations through the 24h Service Center on 0848 824 812 (free of charge via app and client portal)

CHF 2.20

CHF 4.50

Replacement of a Mobility Card

CHF 25CHF 25

Processing of traffic fines

CHF 25CHF 30

Handling charge for reminders

CHF 25CHF 25

Delivery of customer invoice by post (free of charge by email)

CHF 1.50CHF 3

Special Cleaning

according to effort,
min CHF 50
according to effort,
min CHF 50

Hourly rate for special expenses (technician/specialist etc.)

CHF 140CHF 140

Extraordinary change of subscription during term

CHF 50CHF 50

Lost property office search assignment (excl. shipment)

CHF 50CHF 50

Reka money/vouchers reimbursement

CHF 50CHF 50

Vehicle key kept/lost/damaged

according to effort,
min CHF 50

according to effort,
min CHF 50

Fees may be increased in the event of repeat incidents. All fees include VAT.

Reporting damage and breakdown

  • Check vehicles for potential damage before you start your journey. Damage must be reported before you drive off by calling 0848 824 812.
  • Mobility vehicles are serviced to perfection. If a break­ down should occur nonetheless, we organise assistance wherever you happen to be at the time.
 until 31.12.2022as of 01.01.2023

Processing of claim

CHF 100CHF 100

Failure to report damage incident

CHF 250CHF 250

Roadside assistance where customer is at fault

according to effort,
min CHF 100

according to effort,
min CHF 100

Fees may be increased in the event of repeat incidents. All fees include VAT.

Mobility-Return and Mobility One-Way

 until 31.12.2022as of 01.01.2023

Vehicle return with fuel tank less than a third full.

CHF 25CHF 25

Late vehicle return

6th–30th minute

in addition for every half hour

CHF 50

CHF 25

CHF 50

CHF 30

Shorten/postpone reservation > 6h before starting time

Free of chargeFree of charge

Shorten/postpone reservation < 6h before starting time

½ of hourly rate booked

½ of hourly rate booked

Cancellation > 6h before the start of the reservation *

* If a One­Way reservation is cancelled less than 10 hours prior to the start of the reservation, the One­Way surcharge will also apply.

CHF 2.50CHF 5.00

Cancellation < 6h before the start of the reservation *

* If a One­Way reservation is cancelled less than 10 hours prior to the start of the reservation, the One­Way surcharge will also apply.

CHF 2.50

+ ½ of hourly rate booked

CHF 5.00

+ ½ of hourly rate booked

Failure to use a reservation

(exception for reservations in an availability guarantee)

3 × hourly rate booked

3 × hourly rate booked

Lost/damaged fuel card or parking garage card

CHF 50CHF 50

Return transport of vehicle to point of departure or for Mobility One­Way to the defined end station.

according to effort,
min CHF 50

according to effort,
min CHF 50

Fees may be increased in the event of repeat incidents. All fees include VAT.

Fees for late payment

Fees for late payment (Section 7h GTC)

Administrative fee after handing the claim over to a debt collection service agency, depending on the amount of the claim:

 until 31.12.2022as of 01.01.2023
0 to 20CHF 50CHF 50
21 to 50CHF 70CHF 70
51 to 100CHF 100CHF 100
101 to 150CHF 120CHF 120
151 to 250CHF 149CHF 149
251 to 500CHF 195CHF 195
501 to 1´500CHF 308CHF 308
1´501 to 3´000CHF 448CHF 448
3´001 to 10´000CHF 1´100CHF 1´100
10´001 to 20´000CHF 1´510CHF 1´510
20´001 to 50´000CHF 2´658CHF 2´658
from 50´0006% of the claim6% of the claim

Fees may be increased in the event of repeat incidents. All fees include VAT.

Mobility Cooperative
www.mobility.ch/fairplay

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