Find answers to your most important questions

Mobility vehicles should be returned with the fuel tank at least one third full at the end of a reservation. Refuelling is always free – the fuel card is located in a holder in the glove compartment or in a separate folder in the glove compartment.

• Holder in glove compartment: remove the card from the holder with ignition off – to do that push the button on the backside of the holder. The PIN code appears on the display – you can proceed to refuel. After refueling, please insert the card back into the holder.
• Folder in glove compartment: remove the fuel card from the folder in the glove compartment. The PIN code is affixed to the folder – you can proceed refuel.

Alternatively, you can also find the PIN code in the app on the overview of the corresponding reservation.

The fuel card can only be used in Switzerland, and only at filling stations whose logo it bears.

If you pay for the fuel yourself, you can send us the fuel receipt, stating your Mobility number and reservation number by e-mail to office@mobility.ch. We will credit the expenses to your Mobility customer account.

--> Business customers have to send us the original receipt by mail together with the form: repayment for fuel (PDF)

In Switzerland, the police of the canton in which the traffic contravention took place, contacts Mobility to obtain the details of the driver. We pass those details on to the police. For this there will be an administrative charge of CHF 30. You will receive the fine from the police directly.

Our time rates and kilometre rates include everything: fuel, servicing, repairs, insurance, administration, Swiss motorway toll sticker, tyre changes, parking space rental and VAT. The rates for business customers are shown without VAT.

The costs are based on the kilometre and/or time rates for that particular vehicle category. On long journeys our day packages will automatically take effect. For every rental with Mobility One-Way, a supplement of between CHF 7 and CHF 29 is charged.

See our PDF for a summary of all the additional benefits and charges:

Fair play and fees

As a Mobility customer you are fully covered by third party, comprehensive and passenger insurance in the event of a loss event.

No, each Mobility customer must obtain his or her own liability reduction. Such cover is issued on a per-Mobility number basis.

Without this Liability Reduction cover, your deductible in the event of a claim could be up to CHF 4’000, depending on your age and driving experience (plus handling fees up to a maximum of CHF 100 per claim). The optional Liability Reduction cover reduces your maximum deductible, thus saving you from any unpleasant surprises in the event of a claim. Your maximum deductible is based on your age and driving experience.

Calculate here

Once you’ve bought liability reduction cover, it cannot be refunded. If you obtain liability reduction cover for one year, that’s how long it applies.

In general, it is permitted to take turns driving at any time, provided the reservation holder is in the vehicle and the driver is also a Mobility customer.

However, a rental start group is only reserved for those customers who belong to the same tariff group and live at the same address. This means that you can use reservations for each other without the reservation holder travelling with you. As a mobilityMEMBER and mobilityCO-MEMBER, you are automatically part of a group and may initiate reservations reciprocally.

Under no circumstances may a person who is not a Mobility customer drive a Mobility vehicle. You can register for membership on our website.

The shortest period is one hour, commencing or ending either on the hour or the half-hour. The maximum period is usually 16 days or, at Mobility stations with only one vehicle, three days.

Customers needing a car for a longer period can benefit from special rates offered by Mobility’s car rental partner Hertz.

For instance, can a Mobility vehicle be collected in Lucerne and returned in Geneva? One-way hires are only possible with Mobility One-Way. Mobility Return vehicles must, however, be returned to their original location.

You can reserve vehicle categories, but not specific models. Exception: Mobility-Return. There you can reserve a specific model of car in the Emotion category. The vehicles in the Emotion category can be booked from the age of 25. This category is not available for under 25 years old persons and learner drivers. 

Certain vehicles have electronic handbrakes that can be overridden by pressing the accelerator pedal again. These are not legally permitted for use by learner drivers. For this reason we provide the option of applying the search filter “suitable for learner drivers” when you are looking for a vehicle for your reservation.

You are required to report any damage to cars to the 24h Service Center on 0848 824 812 without delay.

Open the vehicle via Bluetooth using the Mobility app, the Mobility Card or your SwissPass in card form.

Since we cannot clean the vehicles in the car sharing system after every reservation for logistical reasons, we are dependent on the assistance of our customers. Any soiling you have caused yourself must therefore be removed at your own expense.

Dirt that emerges during normal use of our vehicles can, however, occur. We therefore clean our vehicles regularly.

Please report heavy soiling by telephone 24h Service Center 0848 824 812, so that we can react immediately. In a serious case we can also search for an alternative for you.

Please call our 24h Service Center on 0848 824 812. We will then help to resolve the issue as soon as possible.

A detailed check list and other documentation may be found in every Mobility vehicle in the in-car document wallet located in the glove box.

In general:

• Keep calm
• Secure the scene of the accident (switch on your hazard lights, set up your warning triangle)
• Remove any injured persons from the danger zone and provide first aid (there is an on-board first-aid kit in the vehicle)
• Call the police: dial 117

Yes. Lock the vehicle using the Mobility Card/SwissPass in card form and leave the ignition key (if existing) in the car.

Smoking, including the use of e-cigarettes, is prohibited in the vehicles.

Your pets can also accompany you on your Mobility journeys. Your pets must be kept in 'pet-friendly' cages or placed on a blanket that you must supply. Soiling (e.g. animal hair) must be removed at your own expense and during your reservation period, and the vehicle must be ventilated before being returned.

You are permitted to park your own vehicle in the Mobility bay during your reservation, provided the bay is not in a multi-storey car park. To avoid being issued with a parking fine, please place a copy of the reservation confirmation behind the windscreen of your vehicle.

When entering a multi-storey car park in your private vehicle, you should collect a ticket as usual and park in a regular bay. You must not use the Mobility vehicle’s season parking ticket to enter and exit the car park in your own vehicle.

Important: this rule does not apply to Mobility One-Way trips. There are also stations which are exempt from this and where private vehicles may not be parked. You will find the necessary information on the reservation confirmation or in the station information.

Of course. If you are back at least 30 minutes before your reservation is scheduled to end, you can end the reservation immediately using the "Terminate" button on the app. This saves you half of the remaining hourly rate. Exception: You pay the full price for the half hour or part thereof.

Always allow enough time for your reservations and, if necessary, extend them in good time. If this is not possible, call the 24h Service Center on 0848 824 812 immediately. Please note that you will still be charged fees for a late return.

FAIR PLAY AND FEES

Park the vehicle in the reserved parking space, switch off the lights and other electrical equipment and return the ignition key (where available) to the centre console. Lock the car using your Mobility Card or your SwissPass in card form and wait for the on-board computer to confirm your deregistration. Check that the doors and boot are locked and windows shut.

Always connect the electric vehicle to the charging station after returning it and make sure that the charging process starts.

If the fuel level is under 1/3, refuel the vehicle before returning it.

Always connect the electric vehicle to the charging station after returning it and make sure that the charging process starts.

• Find out more about refuelling here

You have the following payment options:

• Monthly QR-bill
• Credit card (billing and direct debiting of the journey and other outstanding services within 48 hours of the end of the journey) 
• Direct debit (bank or post account is automatically debited)
• Vouchers / Reka

You can change the payment method on the customer portal – click on your name at the top right > Profile > Payment settings > Change payment method.

Monthly automatic credit card debits aren’t possible. Journeys and other outstanding services will be charged to the credit card within a maximum of 48 hours of completion of the journey. For monthly billing, you can choose to pay on receipt of invoice. QR invoices can be settled by credit card using the app or via the customer portal.

You can view your current credit and all invoices in the customer portal under Customer account. Mobility users are issued invoices on a monthly basis. You can check your unbilled journeys at any time in the app or the customer portal.

You can settle Mobility invoices by credit card on the customer portal under Customer account > Outstanding invoices > Invoice number. The invoice is settled as soon as the credit card has been successfully debited.

Instructions for our electric vehicles may be found here:

Renault Zoe

Seat MII

ŠKODA ENYAQ

Tesla Model 3

VW ID.3

VW E-UP!

Cupra Born

Mercedes e Vito

Honda e V2X

Mobility does not offer permanently installed child seats in its vehicles. We are unable to offer permanently installed child seats for children up to the age of four for reasons of liability (Mobility would be responsible for their installation and good working order) and for practical reasons (most families with small children already have a child seat of their own). Mobility recommends that customers provide their own child seats or booster seats.

One practical solution is the "Trunki BoostAPak", an all-in-one booster seat and backpack with a wealth of safety and practical benefits. Order now!

How many child safety seats can be installed in Mobility vehicles?
With the exception of the Micro and Transporter categories, every model of Mobility vehicle provides ISOFIX attachement points for up to two child safety seats on the outer rear seats. The Ford S-Max (Minivan) can accomodate up to three child safety seats on the second row of seats and two further child safety seats on the third row, all with ISOFIX attachement points. The fitting of child safety seats to Micro and Transporter category vehicles is not permitted, as the corresponding airbags cannot be individually deactivated.

No. There are no such vehicles in the Mobility fleet.  As an alternative, our transporter may be an option.

Mobility vehicles do not come with roof racks. Customers are responsible for supplying the correct roof rack, installing it correctly and removing it when returning the vehicle. In the event of damage, Mobility will check if this is related to the use of a roof rack, for example due to overloading.

Mobility reserves the right to invoice customers for all of the damage if a link is established.

Our vehicles are equipped with all-season tyres approved for winter as standard.

Our service employees do their best to remove snow and ice from the snow-covered vehicles. However, we cannot guarantee this during heavy snowfall. Therefore, you must allow enough time before making a reservation to clear the vehicle of snow and ice. Please note that shovels are not part of the basic equipment of the vehicle and must be brought along yourself. However, our vehicles are equipped with ice scrapers and snow brooms.

No, our cars are equipped with all-season tyres approved for winter as standard. If it snows so heavily that snow chains become necessary, our customers have to get them themselves.

Please report the loss of your Mobility Card by calling the 24h Service Center on 0848 824 812, so that the card can be blocked with immediate effect. You will then receive a new Mobility Card. The charge of CHF 25 for replacing the card will appear on your next invoice (applies only to cards issued within the last three years). Your login details remain unchanged.

You can reserve the vehicle and collect the item yourself as quickly as possible. We will find the item for you: On the customer portal, select the relevant reservation in the «Reservations» section and click on «Give feedback». You can then click on «Search request (CHF 50)» and enter what you have lost.

We will search the item and if we find it, send it to you. The shipping costs will be invoiced to you. The search request costs CHF 50 regardless of whether the item is found or not. Please note that we only check the vehicle used and do not ask any other customers about the lost item.

Please leave items in the glove compartment – bigger items in the trunk of the vehicle, our staff will take care of the rest. You do not have to contact us. If you have taken the item with you, we ask you to return it to the vehicle.

In case that the item found is valuable, please call our 24 Service Center on 0848 824 812 for further assistance.

Yes, the journey can be changed via on-board computer, app, customer portal or 24h Service Center (0848 824 812).

The one-way supplement is between CHF 7 and CHF 29: it varies depending on distance, season and vehicle availability. You will see the relevant amount when you enter your reservation request in the app (also in the not logged in area) or customer portal. It is not possible to use the price calculator for this purpose.

If you cancel the journey less than 10 hours in advance, the one-way supplement is payable along with any other fees. The reason for this is that short-term cancellations limit vehicle availability for other customers. In addition, at the time of cancellation Mobility may have already moved a vehicle to the required station specifically to cover your reservation. The supplement covers a small part of these internal costs.

The estate car category (Combi) meets a wide range of needs and offers plenty of storage space.

As an existing customer, I have found a potential new customer for Mobility. Is there anything in it for me? Yes! You receive drive credit to the value of CHF 20 (CHF 75 for business customers). Detailed information can be found here.

Your Mobility number is the number on your red Mobility Card (to the left of your name). If you do not have a personalised Mobility Card or SwissPass, you will find your Mobility number on the sticker you received when you registered.

Click on your name at the top right of the customer portal > Profile > Change password.

You have a SwissPass and want to use it as a vehicle key? Simply activate your personal SwissPass on the Mobility customer portal under Profile > Access cards > SwissPass.

Yes. Persons living in the same household as a mobilityMEMBER can benefit from reductions by becoming mobilityCO-MEMBERS. Becoming a co-member in a shared or family household is a great way of accessing Mobility's services, since all you pay is a one-off admission fee of CHF 250. The cooperative subscription element of the fee, CHF 100, is returned to you if you decide to leave the cooperative.

Cooperative households are able to form additional «groups». Members of these groups have reciprocal, flexible access to reservations. Reservations are charged to the customer making the reservation.

Business Customers:
For business customers, see "How do I cancel my Business subscription?" in the "Business customers" section.

Private Customers:
Cancellations of Mobility subscriptions must be notified in the customer portal. The cancellation also automatically affects the current liability reduction if this was concluded at the same time as the subscription. Please note the respective notice periods, of which you will be informed by e-mail via the renewal letter. If the cancellation period has expired, a cancellation can only be made at the end of the next term.

You can also find the cancellation periods here:

CTC

No, our subscriptions are personal and non-transferable. Other people may only drive the vehicle if they have an active Mobility account and the reservation holder is in the vehicle.
Exception: transferable business subscriptions for business customers

mobilityTEST, as the name suggests, allows you to give Mobility a try. Unless you decide otherwise, after three months the subscription automatically converts to mobilityPlus. The mobilityPLUS monthly subscription can be cancelled on a month-by-month basis after the minimum term of one year; as such, it offers greater flexibility than mobilityTEST.

To register as a Business car sharing customer, your company has to be entered in the commercial register or registered for VAT with the federal tax authorities. This does not apply to public-sector bodies.

No, these terms apply to business use only.

The personal Mobility subscription is issued in the name of an employee and is non-transferable. The transferable Mobility subscription is issued in the company's name and can be used by all employees who hold a driving licence valid in Switzerland.

Notice of termination must be given in writing by e-mail or post. The cancellation automatically also affects the current liability reduction, if this has been concluded.

You can find the cancellation periods here:
 
Business trial subscription
The Business trial subscription does not need to be cancelled. The subscription ends automatically after four months.
 
Business subscription
After the minimum term of 12 months, the Business subscription can always be cancelled at the end of the month. The cancellation must be received by Mobility no later than four weeks before the end of the month. As the subscription fees are charged retroactively, the last invoice will be sent after the cancellation period has expired.
 
Business Light
The Business-Light offer can be cancelled at any time at the end of the month. Cancellation must be received by Mobility no later than four weeks before the end of the month.

GTC & Agreement for Business customers

If a business subscription is cancelled, the associated liability reduction also ends automatically.
 
If the subscription is to remain in force and only the liability reduction is to be cancelled, this can be terminated at any time at the end of the month. The cancellation must be received by Mobility in writing, by e-mail or post, no later than four weeks before the end of the month. As the monthly fee is charged retroactively, the last invoice will be issued after the expiry of the cancellation period

The learner driving licence is a valid driving licence and entitles the holder to use all subscriptions (except for a transferable company subscription). mobilityLEARN is specifically geared to the needs of learner drivers. It is cost efficient, valid for six months, with integrated Liability reduction (to reduce the policy deductible). 

The accompanying person must be able to take over the wheel at any time. For legal reasons, non-Mobility customers may not drive Mobility vehicles. Accompanying persons must also meet the statutory requirements of the Road Traffic Act.

The cost-effective subscription for accompanying persons mobilityTEACH is the ideal Mobility membership. But persons accompanying a learner driver on learner trips can also use other Mobility subscriptions (except for a transferable company subscription). The important thing is to notify us withthe «Confirmation by persons accompanying a learner driver» form.

mobilityTEACH can only be taken out in conjunction with mobilityLEARN. You may naturally also use Mobility for other trips in addition to learner trips. We recommend including the Liability reduction.

Yes, it is possible to do the legally compulsory WAB courses with a Mobility vehicle.

No, you have to bring your own.

Certain vehicles have electronic handbrakes that can be overridden by pressing the accelerator pedal again. These are not legally permitted for use by learner drivers. For this reason we provide the option of applying the search filter “suitable for learner drivers” when you are looking for a vehicle for your reservation.

No, that is not possible. Mobility vehicles are neither approved for driving tests nor for test drives (transcription of the foreign driving licence).

The subscequent registration for mobilityTEACH for CHF 59 per accompanying person can be made directly via our website.

For subsequent registrations of accompanying persons via our mobilityTEACH website, please send us the form again signed by you and the new accompanying person(s).

Trips abroad are permitted in the following countries, for which the insurance concluded by Mobility applies:

Switzerland and Liechtenstein, as well as in Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Northern Macedonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, United Kingdom of Great Britain and Northern Ireland. 

If the Federal Department of Foreign Affairs advises against travel to a country to which Mobility permits international travel, travel to that country is not permitted.
In the event of non-compliance, the customer shall be liable for damages.

The customer must take care of traffic and other rules applicable in the respective country himself/herself (including those relating to prescribed vehicle equipment and other items of equipment).

Foreign fees such as environmental badges, tolls, road tolls and motorway toll stickers must be paid by the customer and cannot be claimed from Mobility.

Customers residing outside Switzerland booking a car may only drive it within Switzerland. It is the customer's duty to obtain information from the relevant customs office regarding the applicable legal provisions in relation to the individual situation.

Yes. The process is quick and convenient using the Mobility customer portal.

Yes, you can become a Mobility customer even if you are resident abroad. Registering with Mobility requires a valid email address and a credit card.