Privacy policy

Applies from 01.09.2023.

Mobility complies with the provisions of Swiss data protection legislation when managing and processing data, in particular data relating to persons (“personal data”). The following provisions explain the type of data collected and the purpose for which it is used.


This privacy policy uses the same terms as the GTC.

This privacy policy applies to customers who use Mobility’s products, services, schemes and/or vehicles. 

Customers accept this privacy policy when they register with Mobility for the first time.
The current version of the privacy policy, which can be found on the Mobility website, applies. 

The German language version of the privacy policy shall prevail.


Mobility protects the customer data it collects by implementing appropriate security measures and deploying secure servers.

The data that Mobility processes and the app itself are secured by appropriate technical and organisational measures against loss, destruction and manipulation as well as against unauthorised access, modification and dissemination.


a. Registration & account of customers and other user
Registration with Mobility requires the deposition/transmission of information (including personal data) after acceptance of the GTC, the privacy policy and any other contractual components, in particular:

  • First, last name
  • Date of birth
  • Residential address
  • Telephone numbers
  • Email addresses
  • Driving licence details, including place of origin (for Swiss citizens) and nationality 
  • Correspondence language
  • Information on means of payment
  • IP address, channel and date of registration, date of acceptance of GTC and privacy policy, and any other contractual documents such as consent for data to be gathered via SwissPass 
  • Information on creditworthiness provided by credit reference agencies (Intrum AG, CHE-104.502.525). Mobility requires this information for the purposes of concluding contracts and processing reciprocal contractual services
  • In the case of legal entities: UID (value added tax identification number), company, address, telephone numbers, email addresses, VAT number, contact person, all relevant persons’ driving licence details (including place of origin for Swiss citizens and nationality), language of correspondence, personnel numbers, cost centres

Mobility may request access to the camera of the smartphone for the purposes it has specified (e.g. checking the driving licence or identity card, recording damage, etc.): customers are obliged to grant this.

The data stored is primarily used for processing services and for communications between Mobility and customers. 

b. Use of a vehicle
Mobility collects data on the driving behaviour of the person behind the wheel. Information on the vehicle and its behaviour is collected via the Mobility app and other devices installed in the vehicles, such as booking, location and movement data, shocks inside and outside the vehicle, as well as other data specific to electric vehicles such as battery condition, charging status and battery charge status. 

The information collected is used by Mobility to design schemes for its customers, to improve the availability of its services, for the efficient management and support of the vehicle fleet and, in the event of damage to the vehicle, to be able to identify the person who caused it. 

The manufacturers of the vehicles and the original equipment manufacturers of the components also collect data. Mobility has no control over this type of data collection and use, and refers enquirers to the data policies of the respective manufacturers. 

Customers’ smartphones may be able to connect to a vehicle’s communication system and transmit data to the vehicle. This is done at customers’ own risk, especially if the data is stored in the vehicle. Mobility accepts no liability in connection with this data. 

c. Contact 
Mobility may record electronic and/or telephony communications between its customers and any of its departments, in particular for quality assurance and training purposes and/or to reconstruct a situation in the event of a complaint.
Mobility offers several channels by which it can be contacted. Personal data is collected when the customer provides it for the purpose of using a Mobility service.

d. Use of third-party products and services
For various purposes (e.g. payment processing), Mobility works with third parties with whom the customer enters into a contractual relationship independent of Mobility. 

Mobility has no control over the data collected and used by these third parties and refers enquirers to their data policies.

See also clauses 3 b) and 4

e. Use of the website and the Mobility app
Mobility collects and uses data that customers generate, transmit or disclose by using its website and/or app.
When customers use the Mobility website or app, cookies and other identification technologies are deployed to authenticate users, store user settings and analyse these channels, among other things.
Further information on this may be found under clauses 5 “Cookies and web analysis” and 6 “Social Plugins”

f. Newsletter 
Customers have the option of subscribing to the Mobility newsletter. By registering for the newsletter, customers consent to Mobility processing their contact details for advertising purposes such as sending emails of an advertising nature, invitations to events and the delivery of customer-specific advertising.

Mobility is entitled to commission third parties with the technical processing of its advertising measures and to share customer data with third parties for this purpose. Customers’ email addresses are used for advertising and marketing purposes until they revoke their consent. They can do so at any time and simultaneously (compulsorily) unsubscribe from the newsletter by using the unsubscribe link provided at the end of all newsletters.

g. Surveys
When surveys are conducted, customers volunteer information in direct exchange with Mobility.

This data is collected and evaluated anonymously by Mobility or a third-party market research firm.


Mobility is entitled to collect and process customer data (including personal data) and to create data collections for the purpose of concluding contracts, processing mutual contractual services and communication (see, in particular, clause 3).

There is no question of commercialising customers’ personal data. 

Mobility shares personal customer data with third parties in connection with its business activities as follows:

a) Disclosure to credit companies, credit reference agencies with registered office in Switzerland and Swiss road traffic authorities for concluding and processing contracts (including verification and updating)

b) For the purpose of checking the identity of customers and/or driving licences and optimising the technology used to software and hardware companies based in Switzerland.

c) Disclosure to Swiss municipality registration offices for verifying contact details

d) At the instigation of the customer (e.g. disclosure to his/her contacts or in connection with the use of certain features or social media)

e) For marketing purposes and market research for Mobility and other organisations operating in the field of individual mobility services (especially in the realms of shared mobility), for public transport operators and complementary services, as well as for events

f) In the event that Mobility is faced with claims arising from the conduct of a customer, after Mobility has gone as far as it can to inform the customer of this (e.g. to private car park owners)

g) Disclosure to Swiss authorities in accordance with statutory requirements or by order of the authorities

h) To protect the legitimate interests of Mobility (e.g. in the event of a risk of claims by third parties or authorities against Mobility)

i) For identifying customers and processing customer enquiries when contacted through any of the Mobility communication channels

j) For promoting, designing, improving and developing Mobility products and services, including the vehicles

k) For processing within the framework of the previous clause 3 and this clause 4, insofar as this is not carried out by Mobility itself.

If Mobility shares data with third parties which are processing customer data on its behalf, it is incumbent on Mobility to ensure that they only process said data in the same way as Mobility itself is permitted to process it.

Mobility also shares customer data with third parties based abroad. The countries are:, France, Germany, India, Ireland, Italy, Netherlands, Spain, United Kingdom.


The Mobility website and app uses Google Analytics, a web analysis service operated by Google Inc. (“Google”).

Google Analytics uses “cookies”.

The information generated by cookies on the use of the Mobility website (including the IP address) by customers is transmitted to a Google server in the USA and stored there. Google uses this information to evaluate the use of the website by customers, to compile reports about activities on the website for the benefit of the website operators, and to provide other services relating to the use of the website and the internet in general.

Google may also disclose this information to third parties.

Customers may prevent the installation of cookies by means of relevant settings in browser applications; this may impair some website functionality.

Information about Google and its privacy policy may be found at:

Mobility uses a Google Analytics function based on Google Display Advertising. Visitors can disable the Google Analytics function for Display Advertising and the Display Network via the following link:

Mobility also uses other services provided by third parties that use trackers and/or cookies. Mobility is not responsible for the data processing performed by these third parties. Customers are at liberty to check the privacy policies of the corresponding services, e.g. Facebook, Pixel and Bing Ads.

The use of trackers/cookies by such third-parties can be prevented via browser settings.


Mobility’s website uses social plugins (“plugins”) operated by social networks, e.g. and The plugins can be identified by the logo of the corresponding social network. The plugins allow customers to bookmark these pages and share the bookmarks with other persons using social networks.

If a customer visits a page on Mobility’s website that uses plugins, the browser establishes a direct link to the servers of the corresponding social network. The embedded plugins notify the social network that a customer has accessed the corresponding page on Mobility’s website. If the customer is logged into the social network at the same time, the visit can be assigned to that particular customer’s social network account. If the customer interacts with plugins, for example by clicking a Facebook “like” button or posting a comment, the browser transmits the corresponding information directly to the social network, where it is stored. Even if the customer is not logged into the social network, it is possible that the plugin transmits the IP address to the social network.

Mobility has no control over the data collected by the plugins or the purpose and scope of the related data processing. Information about the purpose and scope of the data processing carried out by social networks, users’ rights in this regard and the settings options available to protect user data may be found in the privacy guidelines published on the websites of the relevant social networks. Further information about social networks’ plugins and privacy guidelines are contained in the privacy policies of the relevant social networks, e.g. Facebook, YouTube, Twitter, Instagram, etc.

If customers do not want a social network to associate the data collected via the Mobility website with their account of the respective social network, they must log out of that social network before using the Mobility website.


The length of time for which data is stored depends on the purpose for which it is to be used. Data is retained only for as long as is commercially necessary and proportionate.

Data that Mobility is required by law to retain for a certain period of time (e.g. as a result of documentation and retention obligations for accounting or tax records) is retained for at least the statutory retention period.


Customers may have the personal data transmitted to Mobility corrected/updated or deleted at any time, provided that Mobility is not required to retain this data due to legal requirements.

Customers wishing to have personal data deleted can do so via email to office(at) with the subject “Delete personal data” and a description of the request.

Mobility will not delete data collected and stored in anonymised form that can only be matched to a specific customer with a disproportionately large effort.


Mobility reserves the right to amend this privacy policy at any time. Such amendments (including the loss of rights and/or benefits) shall not give rise to any right of termination on the part of the customer.

Changes are communicated to customers in an appropriate form and are deemed to have been approved by them from the change date communicated.

Mobility has no control over changes to the privacy policies of third parties and does not notify customers of same.


Questions or suggestions regarding this privacy policy should be directed by email to Mobility’s customer service at: office(at)

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